Here are a few important things to note when shopping at Pilipilikana.com
Same Day Delivery ScheduleWe're starting up this small business and we try to accommodate as many orders as we can. Please observe our cut-off delivery schedule of Monday to Friday 10am to 2pm. Don't worry, you can still place an order outside of that schedule, we'll just give you a note once it's already in process and ready to be delivered to you.
Guaranteed FreshWe keep a very small inventory when we bring in new products, so we make sure that it's fresh and brand new. But humidity in the Philippines affects the quality of some of the items we offer. For issues with quality, please email us to request for an exchange. Please review our Returns & Exchange policy for more information below.
Guaranteed AuthenticAll the products we sell are bought from their origin countries, and shipped to Manila on a regular basis.
48 Hour NoticePlease advise us within 48 hours upon receipt of your order if the items are of good condition are not. All our products are quality-checked before being sent to you. We guarantee that every order is prepared and packed in good condition. But some issues do arise from transit, and we understand, so we welcome any quality issues raised within the 48 hours after receiving the goods.
Returns & Exchange PolicyPlease double check your carts and orders before checking out. While we don't allow order cancellations, we offer returns and exchange with these conditions in mind:
1) Product is Not In Good Condition - this may include product damage, stale, and similar reasons. If this occurs please email us at firstname.lastname@example.org to request for return and exchange within 48 hours of receipt, with subject: Return for Order #XXXX. Please include an image of the product in question and a copy of your Order Confirmation with your Order #.
2) Exchanging for a New Item - we keep a very limited stock of each of our products so there may be times when we cannot replace the product you're returning for the same product, but we're open to sending you back a new product of the same value. You'll just need to select one from our catalog.
3) Requests for exchange due to change of mind is not allowed.